What if the region or client setup looks wrong?
Region confusion can come from client setup, account expectations, or an actual mismatch. Start by checking the order row and client selection first.
Check before opening a ticket
- Review the purchased region inside your order history.
- Make sure the game client is pointed at the intended environment.
- Confirm you are looking at the right delivered account.
When to contact support
If the delivered order and the actual account state still do not match after those checks, open a ticket from that exact order.
Mention both the expected region and what you actually see.